Account Deletion

How to request deletion of your account

1. Send an email to info@cuvaide.com with the subject line “Account Deletion Request”.
2. Send the request from the email address you use to sign in to CuvAide (the Google account email associated with your CuvAide account). We use this to verify that the request comes from the account owner. If you can no longer access that email address, mention this in your request and we will work with you to verify your identity another way.
3. We will reply to confirm we received your request and to verify it before proceeding. Once verified, we will complete the deletion within 30 days and send you a final confirmation email when it is done.

If you are the only owner of a team (winery workspace), let us know in your request whether you also want the team and its records deleted, or whether ownership should be transferred to another team member first.

Data that is deleted

When your account deletion request is processed, we permanently delete the personal data associated with your account, including:

• Account profile — your name, email address, and profile picture received from your Google sign-in.
• Sign-in data — the link between your CuvAide account and your Google account, and all active sessions and authentication tokens.
• Your AI assistant chat history — conversations you had with Brix, the CuvAide assistant.
• Team memberships — your membership in any teams, along with your role and invitation records.

Data that is retained, and for how long

Some data is kept after your account is deleted, either because it belongs to your winery’s team workspace rather than to you personally, or because we are required to keep it:

• Team production records — records created in a team workspace (wine batches, vessels, vineyard blocks, work orders, measurements, costs, and the winery profile) belong to the team, not to individual members, and are retained for as long as the team account exists. After your account is deleted, these records are no longer attributed to your name. If the team itself is deleted, its records are deleted with it.
• Billing and transaction records — invoices and payment history are retained for up to 7 years after the transaction, as required by tax and accounting laws.
• Security and audit logs — server logs that may include your account identifiers are retained for up to 90 days for fraud prevention and security purposes, then deleted.
• Backups — deleted data may persist in encrypted backups for up to 30 days after deletion, after which it is permanently removed. Backup data is not used except to restore service in the event of a failure.
• Legal obligations — we may retain specific data longer if required to comply with a legal obligation, resolve a dispute, or enforce our agreements. Any such data is kept only for as long as the obligation requires.

Questions

If you have questions about account deletion or our data practices, contact us at info@cuvaide.com.